Staying with current provider vs Switching broadband provider
Side-by-side comparison, when-to-use-each guide, and instant conversion. Reviewed for 2026.
Inside a contract with high exit fees, satisfied with speed and service.
At contract end, or if your service quality has degraded, or a new technology (FTTP) is available.
| Aspect | Staying with current provider | Switching broadband provider |
|---|---|---|
| Process (2023+) | N/A | One-click via new provider website |
| Service gap | N/A | Usually none (handled by new provider) |
| Typical saving | — | £100-200/year |
| Exit fee inside contract | N/A | Often £50-200 |
| Lead time | — | Usually 14 days from switch order |
Frequently asked
Can I switch broadband without losing service?
Yes, under One Touch Switching (OTS introduced 2023), the new provider handles everything including terminating your old contract and managing the transition. Most switches involve zero downtime.
When should I switch?
At contract end — typically 18-24 months after joining. Contact your provider 30 days before end and you'll usually get a retention offer. If the offer isn't good enough, switch. Compare prices on MSE Broadband Unbundled, uSwitch or Broadband Genie.
Frequently asked questions
Can I switch broadband without losing service?
Yes, under One Touch Switching (OTS introduced 2023), the new provider handles everything including terminating your old contract and managing the transition. Most switches involve zero downtime.
When should I switch?
At contract end — typically 18-24 months after joining. Contact your provider 30 days before end and you'll usually get a retention offer. If the offer isn't good enough, switch. Compare prices on MSE Broadband Unbundled, uSwitch or Broadband Genie.